COVID-19: FAQs

9 July, 2020

Questions & Answers…If you’ve got a question about the new measures we have introduced at Oakwood Theme Park in response to COVID-19, chances are you’ll find the answer here. If not, contact us and we’ll do our best to help.

(Updated: 19/04/2021)

Opening Times | Ride Availability | Capacity | TicketsCOVID-19 Measures | PPE | Face Masks | Ride Access Pass | Discounts |  Schools & Groups | Updates | Useful Links

 

What days and times are you open?

A: We intend to open Oakwood Theme Park on Friday 30th April 2021, subject to getting final approval from Welsh Government in the three-weekly review. We will announce our opening days and times, along with releasing tickets on a phased basis, which allows us to react to the latest Welsh Government guidance, and ensure we are complying with the latest advice. Opening days and times are displayed on our opening calendar, which can be viewed here. The dates we expect to release tickets are also shown in the calendar key

Will any rides, attractions or facilities be closed?

A: Whilst the requirement to maintain a 2 metre social distance remains in place, it is unfortunately not possible to open all of our rides and attractions. Therefore, Drenched will remain closed until such a time where the 2 metre rule has been reduced. We will also continue to ask guests to walk down from the Admissions area rather than using our mainline railway. This is to help prevent congestion in the Admissions area, which is a busy area, particularly in the morning as guests enter the park. Hooks House of Havoc, our Indoor Soft Play area will remain closed whilst the wider restrictions on Indoor Soft Play remain in place.

Our Catering outlets will continue to operate on a takeaway basis only, although there is plenty of outdoor seating available throughout the park.

On ride photos will remain available for purchase; however we may sell these from alternative outlets each day.

All requirements and guidance is under constant review, and we’ll adjust our ride, attraction and facility offering as guidance is updated.

Have you reduced capacity in the park?

A: Yes, we have reduced the number of tickets available each day as part of our COVID-19 measures. Tickets must be purchased online, to aide the management of our guests numbers each day.

Do I need to book in advance?

A: Tickets must be purchased online from either the Oakwood Theme Park website, or one of our partner websites. Guests wishing to use Tesco Clubcard vouchers must also purchase their tickets from our website. Ticket confirmation can either be printed, or shown on your phone upon arrival at Oakwood Theme Park (please take a screenshot as signal can be poor in the park).

We continue to use dated tickets to aide the management of guest numbers each day we are open. We have allowed sufficient space in our capacity for Season and Annual Pass holders to visit as often as they wish, without having to book dated tickets.

Please be aware that it will not be possible to change the date of your visit once booked and tickets are non-refundable.

What measures are you taking to prevent the spread of COVID-19?

A: We have completed a thorough Risk Assessment process in response to COVID-19 and implemented a number of additional safety measures based on Welsh Government guidance. As a result we are pleased to be park of the “We’re Good To Go” Scheme. You can view are certification here.

Our staff and contractor teams are undergoing daily temperature testing, along with utilising PPE and hand washing/sanitising facilities. Our staff are working in small ‘bubble’ groups, to limit contact & have undertaken specific COVID-19 training.

Our Customer Charter outlines the requirements on guests visiting Oakwood Theme Park and should be followed at all times. Guests will be asked to sanitise upon arrival at Oakwood Theme Park and may be subject to temperature testing. Additional sanitising points have been installed throughout the park, enabling guests to sanitise regularly during their visit.

We require guests to remain in their family groups, and adhere to the social distancing requirements throughout the park. In queue lines we have installed distancing markers and will be loading rides allowing for distancing between family groups.

On our rides, used rows, seats and restraints will be sanitised after each cycle, whilst we have increased the cleaning frequency of communal facilities such as toilet blocks, seating areas and outlets.

We kindly request that guests use contactless or card payment where possible.

Who will be wearing PPE?

A: You will see the majority of our staff wearing PPE although it will differ between staff members, based on the task or role that they are completing.

Inline with Welsh Government requirements, you will be required to wear masks in all of our indoor areas, including; Retail shops, Indoor Catering outlets when ordering, Fun Central arcade, Go Sport shooting range and the Park Reception. Masks will also be required on the following rides; Spooky 3D and The Creepy Crawler.

We are closely monitoring Welsh Government guidance relating to the use of PPE, and will implement any changes required should guidance change.

Do I need to wear a face mask?

A: Guests are welcome to wear a face mask in all areas of Oakwood Theme Park, including on our rides and attractions, provided they are securely fitted. You will be required to wear masks in all of our indoor areas, including; Retail shops, Indoor Catering outlets when ordering, Fun Central arcade, Go Sport shooting range and the Park Reception. Masks will also be required on the following rides; Spooky 3D and The Creepy Crawler.

Guests under the age of 11 and those with health conditions preventing them from wearing a mask are exempt.

We’re asking our guests to bring their own face masks but we do have them available for purchase should you arrive without one.

All requirements and guidance is under constant review, and we’ll implement any changes required should Welsh Government guidance change.

Will you be offering Fast Pass or Ride Access Pass?

A: We do not anticipate offering Fast Pass before July 2021, although this remains under review.

Our Ride Access Pass system will remain available to guests who struggle to stand for long periods of time either because of physical or learning/emotional impairment, or requiring a ‘step free’ means of access to some of our rides and attractions. We have implemented an updated Ride Access Pass Scheme for 2021 which remains available from Whistlestop Shop. Use of the Ride Access Pass is subject to proof of eligibility. Further details can be found within our Terms & Conditions here.

Are you still taking bookings for Groups and Schools?

A: Yes, of course! Our group rates remain available for groups of 15 or more paying guests, whilst our education rates remain available for schools. Please email us at [email protected] or call us on 01834 815170 to make your booking.

What happens if COVID-19 guidance changes?

A: Based in Wales, we are following Welsh Government guidance. We are in daily conversation with Welsh Government, industry bodies, and similar attractions, and will make any changes necessary to our operation should guidance change.

Useful Links & Information…

Latest COVID-19: Visitor Charter
Latest COVID-19: 2021 Ticketing Update

 

BOOK YOUR TICKETS ONLINE HERE!