COVID-19: 2021 Ticket Information Update
14 April, 2021
We recently announced our intention to open Oakwood Theme Park for the start of the 2021 Season from Friday 30th April. This opening remains subject to Welsh Government’s strict Covid-19 criteria being met, along with a continued improvement in the wider Covid-19 situation in both Wales and the rest of the UK. The unexpected delayed start and early finish to our 2020 Season caused by the Covid-19 pandemic, impacted a number of guests who had purchased tickets that they were subsequently unable to use, or get the expected use from their Season or Annual Passes. We issued guidance on ticket, Season and Annual Pass extensions in October 2020, and now that we have an opening date, are pleased to be able to update this guidance further below.
This guidance sets out the arrangements for all 2020 ticket holders, Season and Annual Pass holders who were unable to visit as a result of the early conclusion to the 2020 Season.
Flexible Day Pass Tickets – Day Pass Tickets valid for any 2020 date, which were not used during the 2020 Season have been extended for use for a single day visit on any date during the 2021 Season. No further action is needed, and holders of these tickets should keep and use their existing ticket on their chosen 2021 visit date without the requirement to pre-book. We look forward to welcoming you during the 2021 Season.
Dated Day Pass Tickets (27th September – 18th October) – Day Pass Tickets valid for visits on a selected date between 27th September and 18th October, including those purchased using 3rd party schemes such as Tesco Clubcard, who opted to have their tickets extended for use during the 2021 Season may use their original ticket for a single day visit on any date during the 2021 Season. No further action is needed, and holders of these tickets should keep and use their existing ticket on their chosen 2021 visit date without the requirement to pre-book. We look forward to welcoming you during the 2021 Season.
Dated Day Pass Tickets (24th October – 1st November) – Day Pass Tickets valid for visits on a selected date between 24th October and 1st November for either our Halloween Spooktacular or Fireworks Spectacular, including those purchased using 3rd party schemes such as Tesco Clubcard, who opted to have their tickets extended for use during the 2021 Season may use their original ticket for a single day visit on any date during the 2021 Season. No further action is needed, and holders of these tickets should keep and use their existing ticket on their chosen 2021 visit date without the requirement to pre-book. We look forward to welcoming you during the 2021 Season.
Complimentary Tickets – Complementary tickets valid for use in 2020, including Wet Weather Returns, Competition Winners and Charity Tickets that were not used during the 2020 Season have had a 7 day extension applied allowing use for a single day visit during the first 7 opening days of the 2021 Season. No further action is needed, and holders of these tickets should keep and use their existing ticket without the requirement to pre-book on one of the following dates; Friday 30th April, Saturday 1st May, Sunday 2nd May, Monday 3rd May, Saturday 8th May, Sunday 9th May, Friday 14th May. No further extension of these tickets will be offered or considered.
2020 Season Passes (exp; 1st Nov 2020) – Season Passes which were purchased from Wednesday 3rd July 2020 and were originally due to expire on Sunday 1st November 2020, have been extended to include the first 7 days of the 2021 Season and may be used to provide the named holder entry to Oakwood Theme Park on the following dates; Friday 30th April, Saturday 1st May, Sunday 2nd May, Monday 3rd May, Saturday 8th May, Sunday 9th May, Friday 14th May. Guests must be in possession of their 2020 Season Pass card in order to gain entry on these dates. Please also check our our 2020 Season Pass upgrade promotion – full details available here. We look forward to welcoming you back to Oakwood Theme Park!
2020 Season Passes (exp; 13th July 2021) – Season Passes purchased between Monday 4th November 2019 and Tuesday 2nd July 2020 were extended for use until Tuesday 13th July 2021 due to the unexpected delayed start to the 2020 Season. A further extension of 7 days to Tuesday 20th July 2021 has been applied to these passes, which may be used for any park opening days up to this date. Guests must be in possession of their 2020 Season Pass card in order to gain entry until they expire on Tuesday 20th July. Please also check our our 2020 Season Pass upgrade promotion – full details available here. We look forward to welcoming you back to Oakwood Theme Park!
Annual Passes – Please click here to view Annual Pass extension dates. Please note that the ‘Original Expiry Date’ is the date 12 months on from the date you purchased your Annual Pass, and may differ from the date printed on your card if your card was printed to reflect the first extension applied last year. A further 7 days have been applied to give a New Expiry Date which can be seen by clicking the Annual Pass extension dates.
Should you have any queries, please contact [email protected] ensuring you include your ticket, Season or Annual Pass reference number(s) so that we can assist you.