Entry Terms & Conditions

Terms and conditions of entry to Oakwood Theme Park 2018

‘Attraction’ is Oakwood Theme Park (Company No. 2042378) whose registered office address is at Blue Planet Aquarium, Longlooms Road, Cheshire Oaks, Chester, CH65 9LF.

Entry tickets to this attraction are sold and redeemed subject to the following Terms & Conditions. Failure to adhere to these Terms & Conditions may result in you being removed from the attraction. We reserve the right to vary these Terms & Conditions at any time and without prior notice. By entering the attraction you accept that you have a duty to take reasonable steps to ensure your own safety, and that of others.


Health and Safety

Safety is paramount at this attraction. Please observe all signs, warnings and instructions from staff. Height restrictions apply to some rides, whilst a number of rides have requirements which may prevent guests with any form of health or medical condition from partaking. This includes, but is not limited to; mobility limitations, heart conditions, back/neck problems, epilepsy and pregnancy. Information regarding the restrictions for each ride can be found at the entrance to each ride, or from a member of the admission or guest experience team. Failure to adhere to the Health and Safety requirements of this attraction may result in you being asked to leave or removed from the site.


Ride Availability

We endeavour to have as many rides and attractions available for use during the course of your visit to this attraction.
Outside of peak dates, a number of rides and attractions may operate on a ‘rotational’ basis, operated in the following methods;

• Stated Operating Times; Rides and attractions are only operated between certain times, displayed at the entrance to each ride. Please revisit the ride during the stated timeslot.


• Staff member operating multiple rides; A staff member is responsible for two or more rides or attractions in close proximity, and will operate each as demand requires. Please queue at the ride as normal, and a staff member will be with you at the earliest opportunity.


Rides and attractions subject to a rotational operation may include, but not limited to; Neverland and Circus Land. Information relating to rotational operation is available from the admissions or guest experience team.


To ensure the enjoyment and success of your visit to this attraction, our water rides may open later than the advertised park opening times. This is displayed at the entrance to each of the water rides.

We reserve the right, without prior notice, to close any ride or attraction, amend any ride or attraction, restrict the number of guests having access to a ride or the attraction, or alter the attraction’s opening days or hours. The reason for any closure or restriction provided by this condition may include technical or operational reasons, inclement weather, special events or to ensure the safety of guests and staff at the attraction. Known ride or attraction closures are updated on the attraction website at 9am each morning and updated throughout the day should ride availability change.


Should the whole attraction be closed for any of the reasons set out above, we reserve the right to offer substitute tickets for admission to the attraction on an alternative date, in substitution for any other form of redress.



All guests to the attraction require a valid ticket. Entry without a valid ticket will be prohibited, and any losses incurred by the guest will not be entitled to any form of redress. This attraction offers a range of different ticketing options, including E-ticketing via the attraction website or third party partner, tickets purchased directly at the attraction, or discounted tickets via available promotion.


Whilst all tickets are subject to these Terms & Conditions, guests must ensure that they are adhering to any specific limitations or requirements which may affect the validity of their ticket. This may include, but is not limited to; restrictions on date or method of redemption, limitations on the number of guests entitled to redemption and any requirements for tickets which must be purchased alongside a promotion. Any limitations or requirements in addition to these Terms & Conditions are detailed on the ticket or voucher. We reserve the right to add or amend these limitations or requirements at any time and without notice.


When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then proceed to ‘shadow’ the value of your order (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly. However, if the transaction is not successfully completed (e.g. if the payment is declined or a discrepancy in the information entered) then the funds will go back into your account. Occasionally the ‘shadow’ may remain on your account for between 3-6 days depending on your bank.


Online Saver dated tickets are non-refundable once purchased. All ticket types for this attraction are non-refundable once redeemed.


Add on items purchased online at the time of booking, including but not limited to; Vertigo Flights, Fastpass or Discounted Return Tickets, may be sold cheaper online than in the park, at a promotional rate. For this reason, all items purchased online are nonrefundable once purchased. Should an item be unavailable on the day of visit, we reserve the right to offer an alternative item(s) in the first instance.


All E-tickets and promotional discounts must be clearly legible at the time of redemption at the attraction. It is the responsibility of the guest to ensure that they have the correct ticket types and quantities for their party. Amendments, variations to quantities or replacement tickets completed at the attraction will be charged at gate price.


A concession rate for guests aged 60+ and students is available upon proof of eligibility. Guests with health conditions or impairments may be entitled to a free of charge carer’s ticket upon proof of eligibility. Accepted forms of eligibility include; Disability Living Allowance or Attendee Allowance aware letter (dated within the last 6 months), Personal Independent Payment letter (dated within the last 6 months), current and valid Blue Badge, letter from GP or Consultant (dated within the last 6 months) confirming the need for a full time carer. A maximum of one free of charge carer will be admitted per eligible guest.


This attraction offers a Ride Access Pass scheme for guests who struggle to stand for long periods of time either because of physical or learning/emotional impairment, or requiring a ‘step free’ means of access to some of our rides and attractions. Accepted forms of eligibility include; Disability Living Allowance or Attendee Allowance aware letter (dated within the last 6 months) showing that you receive the higher rate mobility component, Personal Independent Payment letter (dated within the last 6 months) showing that you receive the enhanced mobility component, current and valid Blue Badge. Further information regarding the Ride Access Pass scheme can be found at www.OakwoodThemePark.co.uk/important-info


Supervision & Behaviour

Children aged 12 and under must be actively supervised by a parent or guardian at all times whilst at the attraction.

Behaviour by guests which in our opinion affects the likely enjoyment or safety of our staff and/or guests, use of violence, aggressive behaviour, threatening abusive or discriminatory words or language, or causes damage to the attraction property, equipment, ride structures, safety systems (including CCTV) or fabric of any building or facility will be escorted from the attraction, and will not be entitled to any form of redress.

Unnecessary noise or behaviour likely to cause annoyance to other guests is not permitted within this attraction. Dress and appearance of all guests must be suitable for a family theme park. Appropriate clothing must be worn at all times, and this includes a top and shoes. If you are wearing clothing that is likely to cause offence, you will be refused entry to the attraction. Loose clothing and certain types of footwear are not permitted on some rides due to health and safety reasons.


The following items are not permitted into the attraction; Skateboards, Scooters, Rollerblades, Roller skates, stereos/speakers, cooking devices, weapons, any other items which the attraction deems inappropriate.


To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.



No pets, with the exception of guide and assistance dogs are permitted into this attraction. Kennels are available for guest use . Pets are not to be left within vehicles. The attraction reserves the right to contact the appropriate authorities, to attend and be responsible for making an appropriate decision on the treatment of any pet left in a vehicle, unsupervised or in distress.



A number of areas within this attraction are designated non-smoking areas. This includes all Retail and Catering outlets, Ride Photo sales points, ride queue lines and Neverland. We kindly ask that all guests respect the non-smoking areas. E-Cigarettes are included in these restrictions.



A limited Alcohol sales offering is available in designated Catering outlets and may only be consumed within the designated area at each outlet. Guests are not permitted to bring their own alcohol into the attraction, and any guest believed to be doing so will be asked to leave the attraction.


Illegal Substances

The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund.



Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.


Photography and Filming

Guests are welcome to take photographs and recordings within the attractions, providing they are for private use, and not for any commercial purpose. Guests with GoPro (or similar) body mounted cameras may use them on various attractions, providing they have sought approval of the device from a member of our guest experience team. From time to time, the attraction or other authorised parties may carry out photography and/or video recording at the attraction, which may feature guests. Entry to the attraction is deemed as acceptance of these Terms & Conditions, and you therefore agree that the attraction or any authorised party may use the images for promotional, advertising or publicity use, in any format. Copyright of this material remains with the attraction and/or authorised parties.


CCTV is used within this attraction to monitor and record critical Health and Safety operations, and cash related activities.


Our Liability

Oakwood Theme Park accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect your statutory rights.



This attraction welcomes feedback from guests, and strongly recommends that any guest with queries, feedback or requiring further assistance speaks with a member of the guest experience team during their visit. Feedback or queries following a visit, should be emailed in the first instance to; [email protected] or via post; Oakwood Theme Park, Canaston Bridge, Narberth, Pembrokeshire, SA67 8DE.


Upon contacting us following your visit, you will receive confirmation that your correspondence has been received, a unique reference number by which your correspondence will be logged, and timescale for response. We endeavour to have responded to all enquires within 28 of days of issuing your unique reference number.



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