Privacy policy

This website is owned by Oakwood Leisure Ltd who is registered under the Data Protection Act and is committed to ensuring your privacy is respected and protected at all times. To follow is a list of the ways in which we collect, use and store information about you which would be provided by you through use of this website.

If you have any queries in relation to your personal information or would like to be removed from our database please do not hesitate to contact:

The Marketing Department
Oakwood Theme Park
Canaston Bridge
Narberth
Pembrokeshire
SA67 8DE
Tel: 01834 815170
Email: marketing@oakwoodthemepark.co.uk

Collection of data

We only collect customer information from our website which has been submitted by the site visitor for the following purposes; making a booking, signing up for our e-newsletter, requesting a brochure, entering competitions, submitting photographs and reviews, obtaining or redeeming of promotional vouchers, completing surveys (both online and those picked up/taken part in on the park and providing feedback (at Reception and by letters sent to us/feedback forms returned).

You may be unable to use certain services on our website if you are unhappy about providing personal information, for example, when booking tickets or entering competitions etc.

We would also like to provide you with information about new rides, events, promotions, special offers and other information relating to Oakwood Theme Park which we think you may find interesting, but will only do so where you have provided us with express permission for us to use your details for such additional purposes. You will be given, at various points while using this website, the option to grant us permission to use your details for these additional purposes.

Anyone giving permission for their information to be used by us for the marketing purposes detailed above will have the information they supply inputted on to our direct marketing database which is held on internal computers and is password-protected.

We will hold customer information in our direct marketing database for a reasonable period or as long as the law requires or until you ask for it to be removed. Whenever disposing of personal information we will take care to ensure it is disposed of securely.

Direct Marketing

If you have chosen to opt in to receive marketing information from us we will use the contact details provided to send you information, on promotions, events and services relating to Oakwood Theme Park, only by way of your chosen method(s) of communication (e.g. e-mail, post or telephone).

If you opt into use of your information by us for direct marketing purposes and then for any reason decide you no longer wish to receive information from us please notify the Marketing Department (contact details at the top of the page) and your information will be removed from our direct marketing database.

We will not transfer, disclose, sell or distribute your personal information to a third party, unless we have your permission to do so or are required to do so by law. We may however, on occasion, release your information to our appointed marketing agents, who have the ability to use your details only for the purposes of providing you with marketing material regarding events etc. Our marketing agents can only process personal information we provide them on our behalf and in accordance with our instructions and are required to have in place adequate security measures regarding any personal information they hold on our behalf

Links to other websites

We display links to other websites to provide you with additional useful information. These sites are not within our control and therefore we cannot be responsible for the protection and privacy of information you provide when visiting such web sites. You should exercise caution when using such sites and look at the privacy statement applicable to the website in question. We will always endeavour to make sure these links are seen as external and you realise you are no longer viewing our website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure of your information we have put in place suitable physical electronic and managerial procedures to safeguard and secure information we collect on line We use encryption when collecting or transferring sensitive data such as credit card/debit card information.

Cookies

We utilise cookies as a means of obtaining information about your interaction with our website. Information obtained by use of cookies will in no circumstances identify to you in any way.

Cookies are text files, used by your computer’s browser, that store visitor session data. Cookies, by themselves, do not identify the individual user. Cookies are commonly used on the Internet and do not harm your system.

We currently use cookies on our booking system. Oakwood never stores any personal information in cookies (on any computer that you may use) that can be used to identify you, such as your name or account numbers.

If you do not want us to use cookies when you visit our website you may be able to configure your browser not to accept them. Please refer to your browser’s ‘help’ facility for further information. Please note configuring your browser not to accept cookies may prevent you from taking full advantage of the facilities offered on our website.

Statistical Data

We will use anonymous information we gather from cookies and from our analytical package about how you use our website in order to help us make decisions about how the website and our marketing is performing and meeting customer needs.

Your rights

You are entitled to request details of what information we hold on you on payment of a small fee and to have this information updated at any time. If you would like to make such a request please contact us using the details at the start of this document.

Changes to this policy

Any changes to this policy will be updated here at the earliest opportunity. We recommend you review the privacy policy each time you visit/utilise our website.

Entry Terms & Conditions

Entry Terms & Conditi0ns can be found here